Frequently Asked Questions

The Answers You Need

What are the payment options?

You may make payment via PayNow to Kisekiya (Scan & Pay or input UEN).

Please find out the details here.

In your payment, please input your ordered SGD amount and indicate your Order Number as reference no.

(Your Order No. can be found at the email sent to you by Kisekiya "Kisekiya <no-reply@my.store-emails.com>"). 

After your payment, kindly send us a screenshot to 88135419 (Whatsapp). 

What is the delivery term?

For order that has confirmed the payment, we ship within 48-36 hours except for weekends and public holidays.

What is the free delivery criteria?

Free delivery for purchase amount more than S$45.00. It can be a combination of purchase in a single order.

What is the return policy?

If the products you received were different from your order, or in the case of defective or damaged goods, we will provide a credit refund.

Otherwise, due to the perishable nature of our products, we will not be able to accept any exchanges or refunds.

Find out more detail at our Store Policies.

How do I consume SouperBowl?

SouperBowl can be consumed in lots of ways.

Enjoy your SouperBowl  in your prefer way.

(Refer to the "Method to Consume")

Direct consume is not the only way that you could enjoy the soup.

You may use the soup as a paste for any dishes that suits you.

> Use as your pasta paste;

> Use as risotto paste;

> Use as hotpot/steamboat paste;

> Any method that you may think of to enjoy the soup.

How do I keep my soup?

The soup can be stored in room temperature.

Keep it in cool and dry place, avoid direct sunlight and high temperature.